How to Deal with Bugs That Slip Through to Production

How to Deal with Bugs That Slip Through to Production

3 July 2024 Stephan Petzl Leave a comment QA

As a software tester, encountering a bug in production can be a challenging and stressful experience. It’s crucial to handle such situations professionally and take steps to prevent similar issues in the future. This guide provides practical advice on dealing with production bugs and improving your testing processes.

Understanding the Issue

First and foremost, it is important to recognize that bugs will inevitably slip through to production at some point. Even the most thorough testing processes can miss defects, especially if they are difficult to reproduce. Below are steps to effectively manage and learn from these situations:

1. Conduct a Root Cause Analysis

When a bug is discovered in production, the first step is to perform a root cause analysis. This involves investigating why the bug was missed during testing and understanding the underlying issues. A useful technique for this is the 5 Whys method, which involves asking “why” repeatedly until the root cause is identified.

2. Create Automated Test Cases

For each defect found in production, it’s beneficial to create an automated test case. This ensures that the same issue does not reoccur in future releases. Automated tests help in continuously monitoring and validating the application, particularly for areas identified as brittle or problematic.

3. Review and Improve Testing Processes

If you find multiple critical bugs in a specific module or feature, it may indicate deeper issues such as complex or poorly written code. In such cases, it’s advisable to:

  • Request additional resources or support to thoroughly test the problematic areas.
  • Collaborate with developers to improve code quality and reduce the likelihood of defects.
  • Regularly review and update your testing strategies to adapt to new challenges and requirements.

4. Communicate and Collaborate

Effective communication and collaboration with your team are essential. Discuss the testing approach and potential risks with developers and other stakeholders. This collective scrutiny helps in identifying gaps and ensures everyone is on the same page.

5. Consider Organizational Culture

If you face undue blame or threats of job loss due to a single bug, it might be worth evaluating the work environment. Quality assurance should be a team effort, and a culture of blame does not foster improvement. Instead, focus on organizations that value collaboration and continuous improvement.

Enhancing Your Testing with Repeato

Effective test automation can significantly reduce the risk of bugs slipping into production. This is where tools like Repeato come into play. Repeato is a no-code test automation tool designed for iOS and Android, enabling you to create, run, and maintain automated tests with ease. Its computer vision and AI-based approach ensure quick and accurate testing, making it an ideal solution for quality assurance.

With Repeato, you can:

  • Quickly set up and execute automated tests without writing code.
  • Efficiently manage and update your test cases, ensuring that they remain relevant and effective over time.
  • Leverage advanced features to handle complex testing scenarios and improve overall test coverage.

By integrating Repeato into your testing process, you can enhance the reliability of your applications and reduce the likelihood of bugs reaching production.

For more information on how Repeato can help you streamline your testing efforts, visit our getting started guide.

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